We implement the features below using Salesforce Salesforce Field Service Lightning (FSL) package:

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1. Capture service requests from the customer and log cases in Salesforce.

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2. Easy-to use interface for the service coordinator to manage cases and to schedule service appointments.

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3. A mobile interface for the service technicians to log the service issues, capture pictures and document the issue resolution.

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4. Auto-generate service reports and get the customer signature on the services performed.

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